Shipping &
Returns
Free ground shipping on orders over $99 inside the lower 48 states. 30-day returns. Every order hand-checked and shipped from our New Jersey warehouse. Here is exactly how it works.
How it works
From our bench
to your garage.
For over sixty years we have pulled, packed, and hand-checked every order before it leaves New Jersey — just the right part, boxed by people who know these cars.
Below is everything you need to know about how your order ships, what it costs, and how returns and exchanges work.
Ordering & Shipping
Jump to Returns →Free Ground Shipping
Website orders of $99 or more qualify for free standard ground shipping within the 48 contiguous U.S. states. We pull, pack, and hand-check every order before it leaves the warehouse.
Free shipping does not apply to orders shipped to Alaska, Hawaii, Puerto Rico, Canada, or other international destinations. Additional exclusions may apply to phone orders, oversized, overweight, special-order, or restricted items.
Need it faster? Expedited shipping is available for an additional charge. Call or email and we will quote it.
The $99 minimum is based on the merchandise total before taxes, shipping, handling, and other fees.
Order Acceptance, Pricing & Availability
All orders are subject to acceptance and product availability. Placing an order does not constitute acceptance.
We reserve the right to correct pricing, description, availability, or other errors, and to cancel or refuse any order before shipment. If an order is canceled after payment has been processed, we will issue a refund for the canceled item.
Shipping Timeframes & Delays
Most in-stock items ship within 1–2 business days. Shipping times are estimates and are not guaranteed unless expressly stated.
If an item is delayed or unavailable, we will notify you and provide available options — waiting for shipment, substituting an item, canceling the backordered item, or receiving a refund.
Direct-Ship & Factory Items
Most products ship directly from our New Jersey warehouse. A select group of items ships direct from the manufacturer and may carry longer lead times, including:
- Viking shocks
- Disc brake kits
- Wiring harnesses
- And other made-to-order parts
If your order includes a factory-direct item, we will let you know the expected lead time. Need a date before you order? Call 1-800-526-1096 or contact [email protected] and we will check availability for you.
Lost Packages & Address Errors
Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delays, additional charges, or lost shipments caused by incorrect or incomplete address information.
If a package is lost or damaged in transit, contact Customer Service so we can assist with the carrier claim process. Please retain all packaging and documentation until the claim is resolved.
Damaged Items
Received something damaged?
If your order arrives damaged, contact Customer Service immediately at 1-800-526-1096 or [email protected]. Keep the original packaging and provide your order information, a description of the damage, and photos if available — this helps us resolve the issue as quickly as possible.
Back Orders
We make every effort to supply all items listed in our catalog. However, availability may be affected by limited supply, manufacturing lead times, or other delays. Temporarily out-of-stock items will be placed on back order and shipped as soon as they become available.
You may cancel backordered items at any time by calling 1-800-526-1096 or emailing [email protected].
Alaska, Hawaii & Puerto Rico
Orders shipped to Alaska, Hawaii, and Puerto Rico are shipped by UPS Air or FedEx. Additional shipping charges apply.
International Shipments
Including Canada
- Shipping charges must be prepaid. Please contact us for estimated shipping charges before placing your order.
- Customers are responsible for all duties, taxes, brokerage fees, customs charges, and import restrictions.
- Refused, abandoned, or undeliverable international shipments may be subject to return shipping charges, storage fees, carrier fees, and non-refundable customs or documentation charges.
- Please include a telephone number with all international orders to help ensure prompt delivery.
- International orders shipped by USPS can incur a $25 surcharge.
- Some international shipments may be subject to dimensional weight pricing.
Returns & Refunds
Returns & Exchanges
All returns and exchanges must be authorized by Customer Service before any product is returned. Before sending anything back, contact us to request a Return Merchandise Authorization (RMA) number by calling 1-800-526-1096 or emailing [email protected]. Items may be returned within 30 days of receipt for exchange or refund. No refunds will be issued after 30 days. All returns are subject to inspection and our right of refusal.
Write your RMA number on or inside the box. When you ship the return, mark the RMA number clearly on the outside of the package or include it on a slip of paper inside. Returns received without an RMA number cannot be processed.
Condition
Returned items must be unused and in resalable condition.
Paperwork
All returns/exchanges must have an issued RMA number written on or included inside the box. Returns received without an RMA number cannot be accepted.
Exchanges: we ship the replacement once the original part is received. If you need the replacement sooner, we will place a new order for it; once the original is returned we credit it back. If the original is not returned, the new order will be charged.
How Returns Work
Four Simple Steps
- Step 01
Email Us First
Email [email protected] describing the problem, and attach clear photos of the part.
- Step 02
We Review It
Our team reviews your claim. If it's accepted, we'll give you the go-ahead to send the part in.
- Step 03
Mail It Back
Ship the part to our Boonton, NJ warehouse for inspection, postpaid, with your proof of purchase and RMA number.
- Step 04
Repair or Refund
We inspect the part and, at our discretion, replace it or issue your refund. That's the promise.
Non-Returnable Items
Some items cannot be returned. The following are generally non-returnable unless the return is due to our error:
- Installed or used parts
- Electrical components
- Special-order items
- Custom or cut-to-length materials
- Painted or modified parts
- Closeout items
- Literature & manuals
- Hazardous materials
- Incomplete kits
Refunds & Restocking
Refunds are issued to the original payment method after the returned item has been received and inspected. Shipping charges are non-refundable unless the return is due to our error.
Any applicable restocking fee will be disclosed when your return is authorized. No restocking fee applies to returns caused by our error.
Cores & Core Charges
Some rebuilt or exchange parts carry a refundable core charge. Core charges are refunded only after we receive and inspect an acceptable, rebuildable core.
Cores must be complete, drained of fluids where applicable, and returned within the period stated on your invoice. Damaged, incomplete, disassembled, or non-rebuildable cores may receive partial or no credit.
Kit Policy
Kits are sold at discounted prices as complete packages. Individual components from kits may not be returned separately for credit.
This policy applies to all kits, including overhaul kits, brake kits, suspension kits, valve kits, timing kits, steering kits, and engine kits.
If we supply an incorrect part in a kit, please contact Customer Service. We will promptly correct the error through an exchange or replacement.
Parts, Fitment & Compliance
Fitment & Application
Vehicle application information is provided as a guide only. Customers are responsible for confirming that a part is correct for their specific vehicle, application, and intended use before installation.
Some vehicles may have modifications, production variations, or non-original components that affect fitment. Parts that have been installed, modified, painted, altered, or damaged may not be returnable.
Professional Installation & Safety
Certain products — including brake, steering, suspension, engine, carburetor, and fuel-related parts — should be installed only by a qualified mechanic or professional installer.
Improper installation, adjustment, or use may result in vehicle damage, personal injury, or unsafe operating conditions. We are not responsible for damage, injury, labor costs, or other losses resulting from improper installation, misuse, modification, or failure to follow applicable instructions.
Warranty
Unless otherwise stated, products are covered only by the applicable manufacturer's warranty, if any. Warranty claims are subject to the manufacturer's terms, limitations, and approval.
Warranty on brands other than Kanter or PST is handled at the discretion of, and according to the process set by, the original manufacturer. We will help facilitate eligible claims, but coverage, approval, and resolution are determined by that manufacturer.
Warranty coverage does not include labor, installation or removal costs, towing, vehicle downtime, or incidental or consequential damages.
Emissions & Street-Legal Use
Some parts are intended for restoration, off-road, racing, or non-emissions-controlled applications only and may not be legal for use on pollution-controlled vehicles or public highways. Customers are responsible for determining whether a product complies with federal, state, and local emissions laws before purchase, installation, or use. Products subject to California Air Resources Board (CARB) requirements must have the applicable approval or exemption for legal use in California.
California Proposition 65 Warning
Products may expose you to chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm. For more information, see the applicable Proposition 65 warning provided with the product or on the product page.
Still have a question?
Talk to the Parts Team
We have answered parts questions since 1960. If your order, return, or shipment needs a hand, our team is on the line Mon–Fri, 8:30am – 8:00pm EST.
